Privacy Policy
1. Who we are.
Our website is https://www.karinejohnston.life. We provide online digital services (ie. online therapy). We are committed to protecting the information about you that we collect, store and use when you provide it to us on our websites.
2. What personal data we collect and why we collect it.
Your personal information may include your name, address, telephone number and email address. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
We respect your rights to privacy, and we are compliant with respect to the collection, management and disclosure of your personal information.
If you do not wish to provide personal information to us, then you do not have to do so. However, this may affect your use of our Site or any products and services offered on it.
Your personal information will not be shared, sold, rented or disclosed other than as described in this privacy policy.
We collect personal information about you so that we can perform our business activities and functions and to provide quality customer service. We collect, hold, use and disclose your personal information for the following reasons:
1. to provide our services to you, including telehealth services;
2. to send communications requested by you;
3. to answer your questions and provide information or advice about existing and new services;
4. to provide you with access to protected areas of our websites; and
5. to comply with any laws and regulations.
For therapy, we are HIPAA compliant and utilize secure platforms and networks that safely protect your information and sessions from violators. Your information is confidential and never shared unless permission is given by you.
The software we use to conduct the business of telehealth therapy are: doxy.me and VSee although these can change as technology advances. All are HIPAA compliant.
3. How do we collect your personal information?
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:
1. when you make an inquiry about our services;
2. through your access and use of our websites, including when you register as a member of our websites;
3. during conversations between you and our representatives;
4. when you ask to be placed on one of our subscription/mailing lists; or
5. when you become a client or customer of ours or otherwise use our services.
4. Cookies and Analytics
When you access our websites, we may send a “cookie” (a small summary file containing a unique ID number) to your computer. These are for your convenience so that you do not have to fill in your details again when you login to our site again. Cookies do not collect personal information.
We reserve the right to use tracking software to review and improve your experience of our websites such as Facebook, click funnels, ActiveCampaign and Google Analytics. If you wish to opt out of the Google Analytics data collection, you may do so on Google’s Site at https://tools.google.com/dlpage/gaoptout/.
5. Security
Because our websites are linked to the Internet, we cannot assure the security of the information you communicate with us online. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
6. Links
During the course of business, we do provide links to websites outside of our own as well as to social media sites (Facebook, YouTube, Instagram etc.). We cannot accept responsibility for the conduct of companies linked to our website as they are not under our control. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that websites and its privacy policy. Third party websites are responsible for informing you about their own privacy practices.
7. Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behave in the exact same way as if the visitor has visited the other website. We advise you to examine the terms and conditions of using that website and its privacy policy. Third party websites are responsible for informing you about their own privacy practices.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
8. How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our websites, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. And this is solely for the purpose of running business as usual and providing you with the best learning experience.
9. What rights you have over your data
If you have an account on our sites, or have left comments, you can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
10. To whom will we disclose your personal information?
We may disclose your personal information to:
1. our employees, contractors or service providers for the purposes of operating our website or business, fulfilling requests by you, and to otherwise provide services to you including, web hosting providers, IT systems administrators, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;
2. suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes; and
3. any other organization for any authorized purpose with your express consent.
We only disclose this information if the third party has agreed to comply with the standards in our Privacy Policy.
4.if there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible by law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith and where we have sought to maintain confidentiality.
10. Direct marketing materials
We may send you direct marketing communications and information about our services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS and email. If you indicate a preference for a method of communication, we will try to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our subscription/mailing list.
We do not provide your personal information to other entities for the purposes of direct marketing.
11. How long do you retain my personal data for?
We only keep your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
US law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years.
In some circumstances we may make your personal data anonymous (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
12. If I am based in the EU, what are my legal rights under the GDPR?
If the General Data Protection Regulation applies to you because you are in the European Union, you have rights under data protection Laws in relation to your personal data:
1. The right to be informed – that’s an obligation on us to inform you how we use your personal data;
2. The right of access – that’s a right to make what’s known as a ‘data subject access request’ for copy of the personal data we hold about you;
3. The right to rectification – that’s a right to make us correct personal data about you that may be incomplete or inaccurate;
4. The right to erasure – that’s also known as the ‘right to be forgotten’ where in certain circumstances you can ask us to delete the personal data we have about you (unless there’s an overriding legal reason we need to keep it);
5. The right to restrict processing – that’s a right for you in certain circumstances to ask us to suspend processing personal data;
6. The right to data portability – that’s a right for you to ask us for a copy of your personal data in a common format (for example, a .csv file);
7. The right to object – that’s a right for you to object to us processing your personal data (for example, if you object to us processing your data for direct marketing); and
8. Rights in relation to automated decision making and profiling – that’s a right you have for us to be transparent about any profiling we do, or any automated decision making.
13. What is the process for complaining about a breach of privacy?
If you believe that your privacy has been breached, please contact us at care@karinejohnston.life and provide details of the incident so that we can investigate it. We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and your complaint is resolved within a reasonable time.
14. Contacting us
If you have any questions about this privacy policy, any concerns or a complaint regarding the treatment of your privacy please email us at care@karinejohnston.life. We will treat your request or complaint confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner.
15. Changes to our privacy policy
We may change this privacy policy from time to time, however we will notify you of any changes to our privacy policy. Any updated versions of this privacy policy will be posted on our website and will be effective from the date of posting.
15. To Unsubscribe.
To unsubscribe from our e-mail database, or opt out of any communications, please contact us at care@karinejohnston.life with “Unsubscribe” in the subject line of the e-mail.
Remember though that this may affect the deliverability of our services to you.